Privacy Policy

Welcome to Pure Padel ("we," "our," or "us"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at http://purepadel.pk (the "Site"), make court bookings, join as a member, or visit our facility located at St. 17, Sector KK, Phase 4, DHA, Lahore, Pakistan.

Please read this Privacy Policy carefully. By accessing or using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide better services to all our players, members, and visitors. The types of information we collect include:

A. Personal Information You Provide to Us
When you register an account, book a court, purchase a membership, sign up for tournaments/coaching, or contact us, we may collect:
Contact Information: Full name, email address, phone number, and physical address.
Account Credentials: Username, password, and profile preferences.
Payment Data: Payment card details, billing address, or transaction references (processed securely through our third-party payment gateways).
Identification Details: Date of birth, gender, or CNIC/identification number (if required for membership/verification).

B. Facility & Venue DataCCTV Footage: For safety and security purposes, closed-circuit television (CCTV) cameras operate throughout our physical premises.
Photography/Videography: We may occasionally capture photos or videos during matches, tournaments, or club events for promotional purposes on our website or social media.

C. Automatically Collected Information
When you visit our website, our servers automatically record certain information:
Technical Log Data: IP address, browser type, operating system, referring URL, and pages viewed.
Cookies and Tracking Technologies: Small data files placed on your device to enhance site functionality and analyze user traffic.

2. How We Use Your Information

We use the information we collect for various business and service operational purposes, including:
Managing Bookings & Memberships: To schedule court bookings, process memberships, organize matches, and run tournaments or coaching programs.
Payment Processing: To complete transactions and issue receipts or invoices.
Customer Support & Communication: To notify you about booking confirmations, schedule changes, court availability, promotions, or updates regarding Pure Padel.
Security & Safety: To maintain security at our physical facility in DHA Lahore and protect our premises, staff, and guests.
Improving Our Services: To analyze website traffic, optimize user experience, and improve our facilities and offerings.
Legal Compliance: To comply with applicable legal obligations or law enforcement requests.

3. Cookies and Analytics

Our website http://purepadel.pk uses cookies to distinguish you from other users and to optimize site navigation.
Essential Cookies: Necessary for the functioning of the website (e.g., maintaining your logged-in status).
Analytical/Performance Cookies: Help us understand how visitors interact with the website so we can improve site layout and performance.
You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some parts of our website or booking system may not function properly.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted third-party service providers who perform services on our behalf (e.g., payment processors, web hosting, email service providers, booking management systems).
Legal Requirements: If required to do so by law, court order, or governmental authorities in Pakistan, or to defend legal claims.
Safety & Rights Protection: To protect the rights, property, safety, or security of Pure Padel, our players, members, employees, or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, manage your account/membership, resolve disputes, or comply with statutory retention requirements. CCTV footage is routinely overwritten unless required for security investigations or legal proceedings.

7. Your Rights and Choices

Depending on applicable local privacy laws, you have rights regarding your personal information:
Access & Update: You may access, review, or update your personal account details at any time by logging into your account on http://purepadel.pk.

Marketing Opt-Out: You can unsubscribe from our marketing emails at any time by following the "Unsubscribe" link in the email or contacting us directly.
Data Deletion: You may request the deletion of your personal data or account by contacting our team, subject to any legal obligations requiring us to retain certain records.

8. Media Consent (Photography & Video)

By participating in activities, tournaments, or visiting Pure Padel premises, you acknowledge that photos or videos may be taken for promotional purposes (e.g., social media, website galleries). If you prefer not to appear in media material, please notify our front desk or court management staff.

9. Third-Party Links

Our website may contain links to third-party websites or services. Pure Padel is not responsible for the privacy practices, content, or policies of those external websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: